This User Agreement governs your access to and use of the juan635 online gaming platform. By registering an account or using any juan635 service, you confirm that you have read, understood, and agreed to these Terms in their entirety.
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Player", "User", "you") and juan635 ("juan635", "the Platform", "we", "us", "our"), the operator of the online gaming platform accessible at juan635.one. juan635 is operated in compliance with the Philippine Amusement and Gaming Corporation ("PAGCOR") regulatory framework.
By creating an account, accessing, or using any service on the juan635 platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree to any part of these Terms, you must not access or use the juan635 platform.
The following definitions apply throughout these Terms and Conditions:
By accessing the juan635 platform, you represent and warrant that all of the following conditions are satisfied:
Each eligible individual may register and maintain only one (1) juan635 account. The creation of multiple accounts by the same individual — using different names, mobile numbers, email addresses, device identifiers, or payment methods — constitutes a material breach of these Terms. juan635 reserves the right to close all duplicate accounts and forfeit all associated balances upon discovery.
You are solely responsible for maintaining the confidentiality of your juan635 account credentials, including your username, password, and any two-factor authentication codes. juan635 will not be held liable for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain credential security. You must notify juan635 support immediately upon suspicion of unauthorized access.
You must provide accurate and truthful information when registering your juan635 account and must promptly update your account information to reflect any changes. Providing false registration information — including false names, false dates of birth, or fictitious mobile numbers — may result in immediate account closure and forfeiture of funds.
You may request to close your juan635 account at any time by contacting juan635 support. Upon receipt of a closure request, juan635 will process the return of any eligible cash balance to your registered payment method within a commercially reasonable timeframe. Bonus funds not yet meeting wagering requirements are not eligible for withdrawal upon account closure.
juan635 accepts deposits and processes withdrawals through the following Philippine-based payment channels: GCash, PayMaya (Maya), Bank of the Philippine Islands (BPI), Banco De Oro (BDO), Metrobank, and other methods as updated on the Platform from time to time. All transactions are denominated in Philippine Peso (₱).
Withdrawals to GCash and PayMaya are typically processed within 5–30 minutes of approval. Bank transfer withdrawals to BPI, BDO, and Metrobank are typically processed within 1–3 business hours during banking days. juan635 does not impose fees on standard withdrawal requests; however, your payment provider may apply their own charges. First withdrawals exceeding certain thresholds are subject to KYC verification, which may extend processing time.
juan635 complies with the Anti-Money Laundering Act of 2001 (Republic Act No. 9160), as amended, and all applicable BSP and PAGCOR anti-money laundering guidelines. Withdrawals may be subject to source-of-funds verification. Deposits made via a specific payment method must ordinarily be withdrawn to the same payment method. juan635 reserves the right to report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by Philippine law.
All bonuses and promotional offers made available through the juan635 platform are subject to specific terms and conditions applicable to each individual promotion, in addition to these general Terms. Players are responsible for reviewing the specific terms of each promotion prior to claiming.
All games offered on the juan635 platform are governed by their individual game rules, which form part of these Terms by reference. The following general gameplay provisions apply across all juan635 games:
juan635 is committed to promoting responsible gambling and complies with all PAGCOR responsible gaming standards. The Platform provides the following mandatory and voluntary responsible gaming tools:
juan635 is obligated by PAGCOR regulations to comply with exclusion orders issued by PAGCOR's responsible gaming programme. Players who are subject to PAGCOR-issued exclusion orders will have their juan635 accounts suspended accordingly.
The following conduct is strictly prohibited on the juan635 platform. Any violation may result in account suspension, permanent closure, forfeiture of balances, and referral to relevant law enforcement authorities:
All content on the juan635 platform — including but not limited to the software, source code, databases, trademarks, trade names, logos, game graphics, user interface designs, promotional materials, and all other materials — is the exclusive property of juan635 or its respective licensors and is protected under applicable Philippine intellectual property laws and international conventions.
Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the juan635 platform solely for their personal, non-commercial use in accordance with these Terms. This licence does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any juan635 content without prior written authorisation from juan635.
To the maximum extent permitted by applicable Philippine law:
juan635 reserves the right to suspend, restrict, or permanently close a player's account — with or without prior notice — where juan635 has reasonable grounds to believe that any of the following has occurred or is occurring:
Where an account is closed for cause under this Section, juan635 reserves the right to withhold any balance pending investigation. Where the player is found to have violated these Terms, juan635 may forfeit any bonus funds and, where fraudulent activity is established, may forfeit the entire account balance and report the matter to PAGCOR and relevant Philippine law enforcement bodies.
These Terms and all matters arising from or related to your use of juan635 shall be governed by and construed exclusively in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of a dispute regarding your account, a transaction, or a game outcome, players should first contact juan635 customer support through the official live chat at juan635.one. juan635 will investigate all complaints and aim to provide a substantive response within five (5) business days.
If a dispute cannot be resolved satisfactorily through juan635's internal complaints process, the player may escalate the matter to PAGCOR, which has regulatory jurisdiction over disputes involving PAGCOR-licensed online gaming operators in the Philippines. PAGCOR's dispute resolution procedures shall apply to escalated complaints.
Any legal action arising from these Terms that is not resolved through the above dispute resolution process shall be submitted to the exclusive jurisdiction of the appropriate courts of the Philippines.
juan635 reserves the right to modify, update, or replace these Terms and Conditions at any time. Material changes to these Terms will be communicated to registered players through one or more of the following methods: a notice displayed prominently on the juan635 website, an in-account notification, or a message sent to the player's registered email address or mobile number.
Your continued use of the juan635 platform after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to amended Terms, you must cease using the platform and may request account closure in accordance with Section 3.4. The current version of these Terms is always available at juan635.one/terms-conditions.
For questions, complaints, or requests related to these Terms and Conditions, your juan635 account, or any transaction, please contact juan635 through the following official channels:
A plain-language summary of the most important rules governing your juan635 Casino account. Always refer to the full Terms above for the legally binding provisions.
You must be at least 21 years old to register and play on juan635 Casino, as mandated by PAGCOR. Age verification is required for large withdrawals. Accounts found to belong to underage individuals will be immediately closed and balances forfeited.
Each player is permitted one juan635 account only. Duplicate accounts — created with different mobile numbers, names, or payment methods — will be closed and balances forfeited. Bonus abuse through multiple accounts is a serious breach of these Terms.
All juan635 transactions are in Philippine Peso (₱). GCash and PayMaya are the fastest deposit and withdrawal channels. Withdrawals to GCash typically process within 5–15 minutes. Deposits via BPI, BDO, and Metrobank are also supported.
All bonus funds on juan635 are subject to wagering requirements before withdrawal. Specific requirements differ by promotion and are stated in each offer's individual terms. Bonus abuse will result in forfeiture of all associated funds.
Players can request self-exclusion from juan635 at any time through Account Settings or by contacting support. Self-exclusion requests are processed immediately. The minimum self-exclusion period is 6 months. Player welfare is a juan635 priority.
juan635 is regulated by PAGCOR under Philippine law. Unresolved disputes may be escalated to PAGCOR for review. Philippine law governs these Terms. juan635 complies with the Anti-Money Laundering Act and all PAGCOR responsible gaming requirements.
These Terms incorporate mandatory responsible gaming obligations required by PAGCOR. juan635 is committed to providing a safe gaming environment for all eligible Filipino players aged 21 and above. Gambling should be entertainment — never a source of income or a solution to financial problems. Use the responsible gaming tools in your account settings, set limits that match your budget, and seek help if gambling is causing you distress. Visit our Responsible Gaming page for detailed guidance and support resources.
If anything in these Terms and Conditions is unclear, our 24/7 live support team can walk you through it — in plain language, not legalese. Filipino players in Manila, Cebu, Davao, and across the Philippines can reach juan635 support any time through the live chat on our website. We're also happy to assist with account questions, payment issues, or responsible gaming tool setup.